At Beaded.Africa,  we are committed to delivering high-quality handcrafted beaded jewellery to our customers across Zambia in a timely and reliable manner. Please review our Shipping and Exchange Policy below.

Shipping Policy

1. Delivery Coverage:
We currently ship across Zambia. Please ensure your delivery address and contact details are accurate during checkout.

2. Processing Time:
Orders are processed within 1–3 business days after confirmation of payment.

3. Delivery Time:
Standard delivery within Zambia takes approximately 3–7 business days, depending on your location.

4. Shipping Fees:
Shipping costs may vary based on your delivery address and will be calculated and displayed at checkout.

5. Delivery Confirmation:
Once your order has been dispatched, you will receive a confirmation via email or SMS with tracking or delivery details (if available).
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Exchange Policy 
At Beaded.Africa , we do not accept returns. However, we do allow for product exchanges under specific conditions:
Eligibility for Exchange:
The item must be unused, undamaged, and returned in its original packaging.
You must request the exchange within 7 days of receiving your order.
Exchanges are only applicable for sizing issues, product defects, or incorrect items delivered.
How to Request an Exchange:
Contact our support team at Email: support@beaded.africa within 7 days of delivery.
Provide your order number, the reason for the exchange, and clear photos (if applicable).
Upon approval, return the product to the provided address. You are responsible for the return shipping cost unless the product was faulty or incorrect.
Exchange Processing Time:
Once we receive and inspect the returned product, we will dispatch the replacement within 3–5 business days, subject to availability.

Important Notes
We do not offer cash refunds.
Items returned without prior approval will not be accepted.
Personalized or custom-made items are not eligible for exchange.

For further assistance, please contact us at:
Email: support@beaded.africa
Beaded.Africa – Zambia Region